Now that 2020 is winding down and I've completed my first full year in business at my new office, it's time to look at what has been going right and where we can improve. When I left my former firm to run my own office, I wanted to focus on two things:
1. Keeping my client list small so that I could offer personal service to each client and immediate communication; and
2. Offering custom lower-cost options like unbundled legal services and flat-rate fees wherever possible.
Throughout 2020 we have been surveying our clients to see what works for them, where we can focus our energy and how to better respond to their needs. There were a lot of unexpected hurdles for us in 2020 so like any small business we have had to constantly adapt and improve. The survey results are in and they are overwhelming: 5-stars across the board! Apparently our new focus is working.
Some of my clients kindly allowed me to post their comments from the survey anonymously. They follow below:
"I was very new to this process and he laid it all out for me and explained everything to consider very clearly. 5*"
"He was very thorough and helped with everything, he answered every question I had as well as kept in contact."
"I would highly recommend your company and your lawyers."
"Awesome to work with him."
"What did your lawyer do well? Everything! Very thorough and detailed."
Thanks and I look forward to hearing from you all again in 2021! Contact me if you are interested in finding out more about what we can do for you or if you would like a more detailed report about the survey.